Privacy Policy
This Privacy Policy explains how ZUNO.LK collects, uses, and protects your information.
Information We Collect
- Contact details (name, phone number, email)
- Delivery details (address)
- Order information (products purchased, order notes)
- Technical data (basic device/browser info, cookies for site performance)
How We Use Your Information
- Process orders and deliver products
- Provide customer support and order updates
- Prevent fraud and keep the platform secure
- Improve our website experience and performance
Sharing Your Data
We only share data when necessary to complete your order (for example, delivery partners), or when required by law. We do not sell your personal information.
Security
We use reasonable security practices (including SSL encryption where applicable) to protect your data. However, no online platform can guarantee 100% security.
Cookies
Cookies may be used to improve site performance and user experience. You can disable cookies in your browser settings, but some features may not work properly.
Return & Refund Policy
7 DaysWe want you to be 100% satisfied with your purchase. If you're not happy with your product, here's how we can help.
Return Window
- Return most items within 7 days of receiving them
- Item must be unused, in original packaging, and with the invoice
- Defects/damage must be reported within 48 hours
Eligible Products
- Mobile Phones (only if unopened/sealed or faulty on delivery)
- Accessories (unused, original packing)
- Laptops / Gadgets / Computer Accessories
- Defective or damaged items (report within 48 hours)
Non-Returnable Items
- Used or damaged items due to customer handling
- Software or digital items
- Discounted "clearance" products
Intellectual Property Policy
All content on ZUNO.LK — including product images, descriptions, logos, and design elements — is the intellectual property of ZUNO.LK or its respective owners. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.
Product names, brands, and trademarks belong to their respective manufacturers. ZUNO.LK is an authorized reseller and does not claim ownership of manufacturer IP.
For IP-related inquiries, contact: info@zuno.lk
Safety Center
Your safety matters. Here's how to shop securely with ZUNO.LK.
- Always verify the URL is www.zuno.lk
- We will never ask for OTPs or bank passwords
- Official WhatsApp: 070 755 75 75
- Report fake pages immediately to us